Microlearning
According to Mery (2022), microlearning has been around since the 1960s but has become more popular in the past ten years. She continues to describe microlearning to be an entire lesson with feedback and a reflection but short. When designing a microlearning lesson, one should focus on essential information, include a comprehension check and limit text.
Microlearning training can be small but mighty!
For this microlearning training, I designed a course on improving customer service. The training consists of a video and slide presentation. Using Powtoon, I designed a very brief video with information about the 6 ways to improve customer service. The slide presentation on 7taps goes into customer service skills in further detail with images, an assessment question, reflection, and summary.
7taps Link - Customer Service Skills
Training Agenda (developed using Canva) and Training Plan
References
Mery, Y. (2022). Chapter 2: A case for microlearning. Library Technology Reports, 58(5), 10–13.